FAQ

Answers

General questions

Unfortunately, we don’t plan for selling the eCoal.pl controllers to private/individual customers for a few reasons, with one, and most important, being caution: insufficient experience with central heating systems could lead to incorrect installation or startup.

We offer the controller to professional boiler installers certified by the Polish Institute for the Chemical Processing of Coal. Visit the “Kotły co – poradnik użytkownika portal for reliable information of solid fuel boilers.
Each automatic boiler has problems with burning coking coals with high Rogi Index. The coal coking process blocks air access to the fuel which produces problems with afterburning. High calorific value is not the key criterion in choosing fuels for boilers with automatic feeders. Possible solutions include adding a fuel with low Rogi Index (the process of production of “qualified fuels”) or biofuels such as grain, rye, wood chips, etc. Note that even the presence of slag in ash does not have a significant effect on boiler efficiency. Coke can be afterburned by feeding large quantities of surplus air, which users do by selecting manual burning mode. Without flue gas temperature control this manual mode produces huge chimney loss.

Also, the burner crown must be checked for leakage. The crown should be bonded with silicone resistant to high temperatures (up to 1,200°C). If the burner has secondary air holes (see the picture below), these must be sealed with the same type of silicone.


The best method for reducing (adjusting) ambient temperature is installing thermostatic controllers on the radiators and selecting appropriate settings. If the radiators have no control valves, you can install a 4D valve in the central heating circuit to reduce water temperature. If the foregoing cannot be done, lower the temperature preset of the boiler as much as possible and enable the room controller. The room controller requires the indoor temperature probe (included in the controller pack) for correct operation. The indoor temperature probe should be installed at the “reference” (or “master”) room. Further, enable cyclic pump operation (“Ustawienia zaawansowane” , PIN 7492). Experiment with the pump ON/OFF times by observing ambient air temperature.
To install an application available from the Android Market you need to create your account. The procedure is very simple. Your Android device has to operate on-line (using WiFi or GSM connection):

1. Enter the menu and run the Market application:



2. Touch the “Next” button:



3. Touch the “Create” button to start creating your account.



4. Complete the “Name, “Surname and “Login” fields and touch the “Next” button. You will be prompted if your selected login name has already been taken by another user. Just think of, and enter, another login.



5. In the next window enter your password in the first field, re-enter it in the other field and touch „Next”. Use a “strong” password (the colour will indicate the strength). If your password is too weak, the system will prompt you to provide a more secure password.



6. Then answer a simple question or enter an additional e-mail address. You will be able to use this information if you forget your password.
Then touch the “Create” button



7. In the next window accept the terms of use of the Google Services: touch the “I agree, Next” button.



8. The last step is checking and accepting the data. Type in the code from the picture and touch the “Next” button



9. The next window will notify you of data submission to Google servers and enabling your account.



10. Your account has been created. Now you can run the Android Market application and start installing its applications. On first launch of the Android Market service you will be asked to accept the terms and conditions of the service. Touch the “I agree, Next” button.


To connect with the controller connected to local Ethernet from the “eSterownik Mobile application, configure connection with the local Ethernet network in your Android device. Typically, the connection uses a wireless (WiFi) network. Once you have established your connection in the Android device, start the “eSterownik Mobile application by touching its icon.



You should see a screen similar to the following:



Select MENU (if you have a Leader R70 tablet, press top left hardware button) and touch the “Konfiguracja item. The application configuration menu looks as follows:


 
Touch the “Sterownik (Parametry dostępu do sterownika)” option to go to the next menu:



To connect to the controller operating as part of local Ethernet, uncheck the “Sposób podłączenia sterownika box. This will activate the “Adres sterownika field.

Enter your controller’s IP in the “Adres sterownika field and complete the “Użytkownik and “Hasło fields (defaults for full access: “admin” and “admin”).

The configuration has been completed. Now you can exit the menu and return to the main screen. If your IP and login data are correct, your Android device will connect with the controller and display temperatures refreshed on-line.
To connect with the controller operating as part of the “eSterownik.pl” portal from the “eSterownik Mobile” application, configure the Internet connection in your Android device. Normally, you will use your wireless network (WiFi). Once your Android device is on line, run the “eSterownik Mobile” application by touching its icon:



You should see a screen similar to the following:



Select MENU (if you have a Leader R70 tablet, press top left hardware button) and touch the “Konfiguracja” option. The application configuration menu looks as follows:



Touch the “Sterownik (Parametry dostępu do sterownika)” option to go to the next menu.



To connect to the controller that is connected to the “eSterownik.pl” portal, check the “Sposób podłączenia sterownika” box (the “Adres sterownika” field will be disabled).

 If you do not have an account with the „eSterownik.pl” portal but you wish to access public drivers, leave the “Użytkownik” and “Hasło” fields blank.

If you have an account with the „eSterownik.pl” portal, enter your data in the “Użytkownik” and “Hasło” fields.

The configuration has been completed. Now you can exit the menu and return to the main screen. One more thing is selecting the controller you wish to connect to. To do this, touch the “Menu” button and the “Wybierz sterownik” option. You will see a list of controllers available via the “eSterownik.pl” portal.



After selecting your controller you will be automatically returned to the main screen.
Our servers use secure SSL protocol using the 256-bit AES key. The SSL is currently one of the most secure data protection methods. For instance, it is used to secure financial transactions.

Your connection is safe when you see “https://...” (instead of “http://...”) at the beginning of a Web site address.

We have a SSL certificate issued by Unizeto Technologies S.A., which confirms that connections established with our servers are:
  • Secure: encrypted for data transmission security;
  • Reliable: authenticated in terms of Web site identity;
  • Trustworthy: provided in conformity with international standards.

All user passwords stored in the “eSterownik.pl” portal are written to a database after encryption by algorithms based on one-way secure hash algorithms. This means that no one can access user passwords (even the administrators of the portal).

Each data exchange session between the eCoal.pl or bruli.pl controller and the “eSterownik.pl” portal server is secured with a random login and password generated for each session.

Also the “eSterownik Mobile”application uses the SSL protocol and “hashes” instead of open passwords.
  1. Log in to the portal.
  2. Touch “Your controllers" » [Your controller name] » Edit.
  3. Check the "Enable text messages for number" box and enter your cell phone number without spaces or dashes (e.g., 601234567).
  4. Check the alerts you want to receive in the “Enabled alerts" box.
  5. Touch the “Save" button.

Questions about installing the controller

The RS-232 connection is required for updating the controller’s software. If your PC has no RS-232 interface, you can buy an USB-RS232 adapter (we recommend DIGITUS products). Connect the adapter to the USB port. Currently, virtually all computers are equipped with such ports.
No. The cable comes with the controller.

However, if you need a longer cable, you can make it yourself using the following connection diagram:




The SD memory card is used for logging the following operating parameters recorded by your eCoal.pl or bruli.pl controller:

  • Historical temperature measurements that are taken by probes every 60 seconds;
  • Temperature presets for central heating water and hot utility water;
  • Alert triggering and resetting events;
  • Controller operation mode changes;
  • Controller ON/OFF events;
  • Controller’s Internet link usage;
  • Visiting statistics.

You can view all logged events directly in your Web browser.
The controllers support all Secure Digital (SD) cards (24 x 32 mm).
Use a semiconductor temperature probe such as KTY81-210. Connect it to the terminals on the terminal strip inside the control box marked as “T.WEW” [Indoor Temperature] with a two-conductor cable with conductor cross-section not smaller than 0.25 mm2.

The flue gas temperature probe is a Pt-100 type device, with all the remaining temperature probes being KTY81-210 devices. This means you can switch between the KTY81-210 probes (any KTY81-210 temperature probe connected to the “T.WEW” [Indoor Temperature] terminals will act as the indoor temperature probe).

We encourage all users of the eCoal.pl and bruli.pl controllers to connect an indoor temperature probe to the controller. This is a low-cost (a few dollar) and easy to install (preferably with the box selected to the wife’s preference) solution for evaluation of temperature adjustment efficiency.



KTY81-210 probe in a box


If you do so, the controller will save this information on the memory card and you will be able to review temperature graphs for better energy management.

In addition, an outdoor and indoor temperature probes will enable using a weather controller and a room controller, respectively.

The eCoal.pl and bruli.pl controllers support KTY81-210 type temperature probes.

KTY81-210 temperature probe in a box





The eCoal.pl and bruli.pl controller support KTY81-210 and PT100 probes (the latter for flue gas temperature). We offer different probe designs:


Central heating water temperature probe with integral thermal protection (KTY81-210)


Fuel feeder temperature probe (KTY81-210)


Indoor/outdoor temperature probe (KTY81-210)



Hot utility water temperature probe (KTY81-210)


Flue gas temperature probe (PT100)
You can only use a UPS with sinusoidal output current. Our controllers do not support UPSs with rectangular output current pattern.

Questions about controller operating algorithm

The causes are the following:

1. Insufficient flue gas temperature reported (less than 70°C), interpreted by the controller as no burning:
  • Sensor covered with soot (clean the sensor regularly by removing it from the flue gas conduit and re-inserting);
  • Probe tip not in the flue gas stream (too deep or too shallow insertion; position the tip in, or near, the centerline of the conduit);
  • Probe tip covered with ash (clean the conduit);
  • Incorrectly calibrated flue gas probe (re-calibrate using the advanced settings);

2. Excessive flue gas temperature reported (more than 400°C) meaning probe fault (replace the probe).
We provided the “AutoLato” [Auto-Summer] modes in the eCoal.pl controller in response to the requirements of our customers. You can select the following modes in the advanced settings:

  • AutoLato-temp.” [Temperature-driven Summer/Normal mode selection]: The controller selects automatically the Summer (hot utility water only) or Normal (hot utility water and central heating) mode based on outdoor temperature measurement.
  • AutoLato-prog.” [Time program-driven Summer/Normal mode selection]: The controller sets the respective mode based on programmed time periods.
The programmer has the same functionality as the room thermostat. It enables you to define day and night temperature (higher and lower, respectively) to be maintained in the “reference” (or “master”) room. The room programmer requires an indoor temperature probe.

Circuit operation:
  • If the room temperature is lower than the preset, the boiler is set to normal (comfort) temperature.
  • Where the room temperature increases above the preset, the boiler will be set to reduced temperature.

If a reduction of the preset central heating water temperature results in room overheating, enable cyclic pump operation (see: advanced settings, pump operation mode).

Questions about using the control panel

The down arrow displayed when a central heating or hot utility water temperature preset is active means that the temperature was reduced by the value preset in the User Settings. This can result from the following:

  • Room thermostat contactor open during thermostat-driven temperature control;
  • Preset temperature lowered in the central heating water temperature, hot utility water or weather controller;
  • Excessive indoor temperature during room programmer-driven temperature control.
The letters represent controller operation modes.

  • The first line displays (from the left) the status of the central heating system:
  • CO: Information on the status of the central heating system;
  • XX.X: Current boiler output temperature (central heating water temperature);
  • XX: Boiler output temperature preset;
  • ↓: Reduced temperature symbol.

Last letter in the first line:
  • C: Enabled control by the central heating water temperature programmer;
  • P: Enabled control by the weather programmer;
  • K: Enabled control by the room programmer;
  • T: Enabled control by the outdoor thermostat;
  • R: Manual control.

The second line displays (from the left) the status of the hot utility water system:
  • CWU: Information on the status of the hot utility water system;
  • XX.X: Current hot utility water temperature;
  • XX: Hot utility water temperature preset;
  • ↓: Reduced temperature symbol.

Last letter in the second line:
  • N: Hot utility water “Normal” mode;
  • P: Hot utility water “Priority” mode;
  • L: Hot utility water “Summer” mode;
  • R: Manual control.
The “ERR” message in the measurement section of the LCD means that a temperature probe is faulty (shorting or gap in the measuring circuit). If you see this message, have the Service replace the probe.

The bruli.pl controller detects temperature probes automatically. Each probe is automatically diagnosed on powering the controller. If any probe is faulty (gap in the measuring circuit) and you fail to notice the problem, the faulty probe will not be detected the next time you power the controller, which means that the device depending on for temperature measurements will remain disabled.

This does not apply to the central heating water temperature and flue gas temperature probes as these are essential for the operation of the controller.
The heat support mode settings should be evaluated on the basis of the boiler operating parameters saved on the memory card. The support time should prevent the boiler from going out (based on flue gas temperature increase during fuel feeding) and, on the other hand, the setting should not produce boiler temperature increase in the Summer mode (based on evaluation of the central heating temperature change in the heat support mode).

Questions about PC software

The simplest procedure for checking the COM port number assigned to the USB-RS232 adapter is as follows:

  • Disconnect the USB-RS232 adapter from your PC.
  • Right-click the My Computer icon and select the Properties command in the popup menu.
  • In the displayed window select the "Device Manager” option (located in the “Hardware” tab in Windows XP).
  • Expand the “Ports (COM and LPT)” item on the hardware list.
  • Re-connect the USB-RS232 adapter to the PC and wait for a new "USB Serial Port (COMxx)” device to appear on the list.
  • You will see the COM port number in the brackets.
  • If you fail to note the change, disconnect and re-connect the adapter again.



Definitely yes. We are continuing to develop the eCoal.pl and bruli.pl controller software: we add new functionality, improve the source code.
You will need the following:
  • Windows PC;
  • RS-232 serial port or USB/RS232 adapter;
  • RS-232 cable supplied with the controller;
  • The latest update application downloaded from http://bruli.pl, “Wsparcie: 6. Program aktualizacyjny” [Support: 6. Update application] tab.

First connect your PC to the controller with the RS-232 cable:


RS-232 cable


RS-232 interface of the bruli.pl controller

Run the update application:


In the application window select the RS-232 interface corresponding to the controller.



Once the connection is established, click the “Aktualizuj oprogramowanie” [Update software] button.

Wait until the update process completes.
You will need the following:
  • Windows PC;
  • RS-232 serial port or USB/RS232 adapter;
  • RS-232 cable supplied with the controller;
  • The latest update application downloaded from http://eCoal.pl, „Wsparcie: 4. Aktualizacja sterownika” [Support: 4. Driver update] tab

First connect your PC to the controller with the RS-232 cable:


RS-232 cable


RS-232 interface of the eCoal.pl controller

Run the update application: eCoalUpdater.pl_X.X.X.X.exe.


To start updating the controller’s software, select the RS232 port corresponding to the controller. If the connection of your controller is correct, you will see a connection success message.

Once the connection is established, click the “Aktualizuj oprogramowanie” [Update software] button.

Wait until the update process completes.
After updating the controller’s software, update the WWW site.
Run the same application (eCoalUpdater.pl_X.X.X.X.exe) and go to the “Aktualizacja strony www” [WWW site update] tab.



Connect the controller to the local Ethernet with a RJ45 cable. Assign the controller a unique IP address, subnetwork mask and gateway (see these FAQ for detailed instructions).

Complete the “Adres IP” [IP Address], “Login” and “Password” fields in the update application (for the WWW site; administrator’s defaults: “admin”, “admin”) and click the “Sprawdź połączenie” [Validate connection] button.

When connection with the controller is established, click the “Aktualizuj stronę WWW w sterowniku” [Update the controller’s WWW site] button.

The update is complete and you can exit the application.

Questions about Web browser access to the controller

Each controller, both eCoal.pl and bruli.pl has an Ethernet module with RJ-45 interface. The controller has an IP address and an “internal Web site” that can be accessed from any PC connected to the controller’s LAN. The connection is direct, without any adapter.

The controller acts as a Web server. Type its IP address in your Web browser and you will see the controller’s main site: central heating system diagram. There are two access levels: read only and read-and-write. You can control the equipment connected to the controller, including programmers, and view the graph archive.
Google Chromeis the preferred browser. 

Alternatively, you can use Mozilla Firefox v. 2.0 or later  or Opera 10.60.

Internet Explorer is not recommended because of the lack of support of the latest standards.
The controller is connected to a LAN in the same way as any PC: with a cable terminated with RJ45 on the both sides, one connected to a router or switch. One more thing is the setting of the IP address, subnetwork mask and gateway. The “Zdalny dostęp” [Remote Access] service provides access to the Internet.

The dedicated Web portal provided specifically for the users of eCoal.pl and bruli.pl controllers enables remote access by each user without his/her own public IP address. The intermediate server enables communication with the controller that has not been assigned a public IP address. Click the „Zdalny dostęp” [Remote Access] tab, register and add your controller. All information is available from the Web site.
To zoom-in a graph, draw a rectangle on the area of your interest on the graph from the left to the right side.


Draw a rectangle from the right to the left to zoom-out.



The “Zdalny dostęp” [Remote Access] service available from the eSterownik.pl site is used for viewing and changing controller settings via the Internet.

The dedicated Web portal provided specifically for the users of eCoal.pl and bruli.pl controllers enables remote access by each user without his/her own public IP address. The intermediate server enables communication with the controller that has not been assigned a public IP address. Click the „Zdalny dostęp” [Remote Access] tab, register and add your controller. All information is available from the Web site.

Remote access is useful in the following situations:

1. You wish to check on your boiler (and, for instance, set a comfortable temperature for your return) while you are away.

2. You can share your experience with friends or any other person by enabling them read-only access to the controller.

3. You can enable the Service to access and troubleshoot your boiler.

4. You can provide a free access to the controller – every Internet user can visit the eSterownik.pl site and see how our boiler operates. Naturally, all users have exclusively the read-only access.
1. Click the “Start” button and select the "Run" command.

2. Enter “cmd” and click “OK”.



3. You will see the command line window.

4. Type in “ipconfig” and press the Enter key. The information you will need are encircled in the following illustration.



5. Set the same gateway and subnetwork mask but different IP address in the controller. Change the last two IP address digits to any other digits (e.g., 192.168.0.69 in the illustration)

6. Check whether your selected IP address is available: type in “ping 192.168.0.69” and press the Enter key. If you see the following:



you will need to specify another IP address and re-check it.

If you see:



the IP address is likely to be free and can be assigned to the controller.

7. Set the gateway and subnetwork mask read from the command window and the foregoing free IP address.
For this purpose, select the Internet menu in the operating panel:

  • Press and hold the “OK” button.
  • Select “Internet” with the “Up” or “Down” arrow button and press “OK”.
  • Enter the IP address, subnetwork mask and gateway.

8. Connect the controller with a twisted cable terminated with plugs RJ45 to your LAN (router, switch, etc.).



9. The controller should connect with the network automatically. You can check it by logging in the controller’s internal Web site by entering the foregoing IP address (http://192.168.0.69 in our example) in the address bar of your Web browser.

10. Log in the Web site by entering the login and password (default: “admin” and “admin”). If you see the following login window, the LAN parameters set in the controller are correct.

The “Remote Access" service is intended to controller users that need easy on-line access to the settings of their boilers. Configuring the service is easy and requires no experience.

The service was developed to eliminate such problems as:
  • unavailability of a public IP address (in the case of mobile telephony and cable network users);
  • no fixed IP address (users accessing the Internet using ADSL modems, such as Neostrada customers);
  • Hassle with the configuring of routers.

The service is provided free of charge.

1. The first thing you need to do is to register with the https://eSterownik.pl site. To do so, click the “Register" button.



2. After registration, log in the Web site and move to the “Remote Access" tab and click the “Add new controller" button.

3. At this point you should have your controller configured for connection with your LAN (otherwise, go to the applicable section of these FAQ). If you can access the controller’s internal Web site from your PC, click “Next".

4. Basic information



  • Name": Any controller name to be displayed as the controller’s unique textual ID.
  • Share the controller": The controller will be available via the eSterownik.pl Web site to any visitor of the site (but only you will be able to modify the settings of your controller).
  • Enable e-mail notification": Option for sending alerts by e-mail. “E-mail to alert": The destination for alerts and messages from the Web site administrator (the e-mail address provided on account registration).
  • On-line time synchronization": If checked, your controller clock will be automatically synchronized with the time of the Web server’s clock.
5. Enter the following information in the controller:




  • ID": Unique identifier of the controller
  • Server IP address": IP address of the intermediate server
  • Server port": Intermediate server’s port

6. Now you can configure these settings using the controller’s internal Web site. Open the site by entering the controller’s IP address in the browser and typing in the user name and login (default: “admin”, “admin”). Then go to the “Settings » “Internet” » “Remote server access" and re-type the server’s ID, IP address and port entered in the foregoing remote access window.

7. Click “Save"
You can also configure the settings using the controller’s operating panel. To do so:
  • Press and hold the “OK” button.
  • Select “Internet” with the “Up” or “Down” arrow button and press “OK”.
  • Enter all the foregoing information using the operating panel.


8. We encourage you to complete the remaining form fields (Installation site and Additional information).

9. Click “Next” to move forward. You will see the following prompt:




After 5-60 seconds of waiting for establishing connection with the controller you will see a blue icon on the left of your controller in the list of your controllers:



If the connection is not established, check the controller’s connection to LAN (using the “ping” command or by logging in locally in the controller using the browser) and to the Internet. Also, make sure that the controller’s settings are correct.
This option enables you to share the details of your controller with other users in read-only mode (e.g. friends, for information, or the Service, for troubleshooting).

1. Log in in the eSterownik.pl service.

2. Open the “Remote Access" tab and select the “Your controllers” option.

3. Select a controller from the list.

4. Check the “Share” box.

5. The following window will be displayed:



6. Enter the target user’s login or email in the “Add user” field and select his/her access rights:

  • View only” : Read-only access;
  • Administrator’s rights”: Full access to, and control of, the boiler. The user can modify all parameters of the controller.

7. The target user will find your controller in the “Your controllers” tab.

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